FAQs

FAQs

General

We are factory directly specialized in outdoor and industrial led lighting with more than 14 years. We offer reliable quality, competitive price and short lead time for our clients.

For the lights, we have 5-7 years warranty. If any quality problems on our side occurred in this period, we’ll take on the shipping cost and replacement.

We have strict QC process and all the lights will be 100% 8-12 hours testing before shipping.

Low MOQ, 1pc for sample checking is available

Firstly let us know your requirements or application;Secondly we quote according to your requirements or suggestions;Thirdly customer confirms the samples and places deposit for formal order.Then production will be arranged accordingly.

Products

Yes,we welcome sample order to test and check quality,Mixed samples are acceptable.

Metal has high corrosion resistance.Besides, we do best on light surface treatment,

electrostatic spraying and electrophoresis can effectively protect our lights from salt water corrision.

Yes and No. First, not all LEDs are dimmable. The driver must be designed to allow dimming. Secondly, you must purchase the right type of dimmer.

Some of our industrial and outdoor LED fixtures (high bays, flood lights, area lighting, retrofits) work with a 0-10V dimming system. 0-10V dimming requires special wiring and a special type of dimmer. 

We offer both online and on-site installation instructions and testing. Please communicate with us in advance, we will negotiate to confirm the more appropriate guidance to ensure the smooth completion of the project.

Please give me the below information:
A:the wide of the street.
B:the arrangement and the height of the light poles 
C:the requirement of the illumination.

Customization

Yes, we can use the label you offer,we can also do OEM & ODM.

Service

For the lights, we have 5-7 years warranty. If any quality problems on our side occurred in this period, we’ll take on the shipping cost and replacement.

Yes,we can do ODM&OEM,put your logo on the light or package both are available.

Sure we can, our design teams can provide you dialux design for you. And if you have the tech to make design yourself , we can provide the IES files for you.

Firstly, Our products are produced in strict quality control system and the defective rate < 0.1%.
Secondly, during the guarantee period, we will send new lights or accessories for small quantity. For defective batch products, we will send out new replacement to you immediately for you to solve the problem.

 

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Payment

For sample order, we can accept T/T, Paypal, West Union, 100% in advance. For bulk order, 30% deposit in advance by T/T, 70% balance before shipping. For very big order, L/C is negotiable.

Shipping

We usually ship samples and small quantities of products that customers need urgently with DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arrive. High-volume product transportation is available for airline or maritime transportation. The shipping time is updated according to the actual situation of the shipping company.

For sample or small orders,the delivery time is 5-15 days( below 50pcs); for bulk order,the delivery time is about 12-25 days.

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